Privacy Policy
Last updated: May 10, 2026
Who We Are
robust-klasse is a pension advisory service operating in the United Kingdom. Our office is located at 42 Merchant Street, Bristol BS1 3EE, United Kingdom.
What Information We Collect
When you use our services, we collect:
- Personal identification: name, email address, age, and contact preferences
- Financial information: details about your pension pots, employment history, retirement goals, and financial circumstances as needed to provide our advisory services
- Communication records: emails, consultation notes, and any documents you provide to us
- Website usage data: IP address, browser type, pages visited, and time spent on our site
How We Use Your Information
We use your information solely to:
- Provide the pension advisory services you've requested
- Communicate with you about your service engagement
- Improve our website and service offerings
- Comply with legal and regulatory obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfill our service agreement with you
- Legitimate interests: Operating our business, improving our services, and preventing fraud
- Legal obligation: Complying with financial services regulations and tax requirements
- Consent: Where you've given explicit permission for specific uses
Data Retention
We retain your personal information for:
- Active client records: duration of service relationship plus 6 years (as required by UK financial services regulations)
- Consultation records and advice documentation: 6 years from last engagement
- Marketing communications: until you unsubscribe or request deletion
- Website analytics: 26 months
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, email us at [email protected]
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data transmission and storage
- Access controls limiting who can view your information
- Regular security assessments and updates
- Secure document destruction procedures
Third-Party Services
We may share limited information with:
- Email service providers: to communicate with you
- Cloud storage providers: for secure document storage
- Analytics services: to understand website usage
All third parties are contractually required to protect your data and use it only for specified purposes.
Cookies
Our website uses cookies to improve functionality and analyze usage. See our Cookies Policy for details.
Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated via email to active clients.
Contact Us
For privacy-related questions or concerns, contact us at:
Email: [email protected]
Post: robust-klasse, 42 Merchant Street, Bristol BS1 3EE, United Kingdom
Supervisory Authority
If you believe we've mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.